{"id":30308,"date":"2022-11-22T09:41:10","date_gmt":"2022-11-22T09:41:10","guid":{"rendered":"https:\/\/ogcglobal.com\/?page_id=30308"},"modified":"2025-05-29T08:25:35","modified_gmt":"2025-05-29T08:25:35","slug":"customer-experience-management","status":"publish","type":"page","link":"https:\/\/ogcglobal.com\/customer-experience-management\/","title":{"rendered":"Customer Experience Management"},"content":{"rendered":"

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Capabilities<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” text_font=”Poppins|700|||||||” text_font_size=”7.18rem” text_line_height=”122%” custom_margin=”||||false|false” global_colors_info=”{%22gcid-d1f08811-4d07-4e6a-98b2-fb085216e862%22:%91%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22%93,%22gcid-d25914ce-b6db-45d8-8a1d-60130f51574c%22:%91%22header_text_color%22,%22header_text_color%22,%22header_text_color%22%93}”]<\/p>\n

Customer Experience Management (CEM)<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.17.6″ _module_preset=”default” custom_padding=”6rem|0px|10rem|0px|false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|phone” module_class=”grid” _builder_version=”4.17.6″ _module_preset=”default” background_size=”custom” background_image_width=”95%” background_position=”bottom_right” width_tablet=”90%” width_phone=”90%” module_alignment=”center” min_height_tablet=”” min_height_phone=”0px” min_height_last_edited=”on|phone” custom_padding_tablet=”” custom_padding_phone=”||0px||false|false” custom_css_main_element=”display:flex !important;||align-items:center;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|tablet” custom_css_main_element_tablet=”display:flex !important;||align-items:center;||flex-direction:column-reverse;” custom_css_main_element_phone=”display:flex !important;||align-items:center;||flex-direction:column-reverse;”][et_pb_column type=”1_2″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” text_font_size=”1.25rem” text_line_height=”1.56rem” custom_margin_tablet=”50px||||false|false” custom_margin_phone=”30px||||false|false” custom_margin_last_edited=”on|phone” text_font_size_tablet=”18px” text_font_size_phone=”16px” text_line_height_tablet=”22px” text_line_height_phone=”22px” custom_css_main_element=”border-image-source: linear-gradient(to left, #00C853, #B2FF59);” global_colors_info=”{}”]<\/p>\n

CEM is foundational for any customer experience (CX) program, but doing it well takes both rigor and vision. We offer services to help you mature your Voice of the Customer (VoC) program and drive customer experience growth. As a Medallia and Qualtrics Partner, we work with your existing CEM platform to improve reporting, amplify insights, and enable customer-centric decision-making.\u00a0<\/span><\/p>\n

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CEM Capabilities<\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ custom_padding_last_edited=”on|tablet” _builder_version=”4.17.6″ _module_preset=”default” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|tablet” custom_padding=”0px|0px|120px|0px|false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||30px||false|false” global_colors_info=”{%22gcid-d1f08811-4d07-4e6a-98b2-fb085216e862%22:%91%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22header_5_text_color%22%93}”][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” border_width_left=”2px” border_color_left=”#6e47cf” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” text_font_size=”1.25rem” text_line_height=”1.56rem” header_2_font=”Raleway|700|||||||” header_2_text_align=”left” header_2_font_size=”1.25rem” header_2_line_height=”139%” header_5_font=”Raleway|700|||||||” header_5_text_color=”gcid-d1f08811-4d07-4e6a-98b2-fb085216e862″ header_5_font_size=”1.25rem” header_5_letter_spacing=”0.04em” header_5_line_height=”1.7rem” custom_padding=”|||20px|false|false” hover_enabled=”0″ text_font_size_tablet=”18px” text_font_size_phone=”16px” text_line_height_tablet=”22px” text_line_height_phone=”22px” header_2_font_size_tablet=”1.25rem” header_2_font_size_phone=”1.25rem” header_2_font_size_last_edited=”on|phone” header_5_font_size_tablet=”20px” header_5_font_size_phone=”20px” header_5_font_size_last_edited=”on|phone” header_5_line_height_tablet=”25px” header_5_line_height_phone=”25px” header_5_line_height_last_edited=”on|phone” global_colors_info=”{%22gcid-d1f08811-4d07-4e6a-98b2-fb085216e862%22:%91%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22header_5_text_color%22%93}” sticky_enabled=”0″]<\/p>\n

VOC Strategy<\/h5>\n

Refine your CX strategy with journey mapping, program audits, and persona creation for continuous improvement.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” border_width_left=”2px” border_color_left=”#6e47cf” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.3″ _module_preset=”default” text_font_size=”1.25rem” text_line_height=”1.56rem” header_2_font=”Raleway|700|||||||” header_2_text_align=”left” header_2_font_size=”1.25rem” header_2_line_height=”139%” header_5_font=”Raleway|700|||||||” header_5_text_color=”gcid-d1f08811-4d07-4e6a-98b2-fb085216e862″ header_5_font_size=”1.25rem” header_5_letter_spacing=”0.04em” header_5_line_height=”1.7rem” custom_padding=”|||20px|false|false” hover_enabled=”0″ text_font_size_tablet=”18px” text_font_size_phone=”16px” text_line_height_tablet=”22px” text_line_height_phone=”22px” header_2_font_size_tablet=”1.25rem” header_2_font_size_phone=”1.25rem” header_2_font_size_last_edited=”on|phone” header_5_font_size_tablet=”20px” header_5_font_size_phone=”20px” header_5_font_size_last_edited=”on|phone” header_5_line_height_tablet=”25px” header_5_line_height_phone=”25px” header_5_line_height_last_edited=”on|phone” global_colors_info=”{%22gcid-d1f08811-4d07-4e6a-98b2-fb085216e862%22:%91%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22header_5_text_color%22,%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22header_5_text_color%22,%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22header_5_text_color%22,%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22header_5_text_color%22%93}” sticky_enabled=”0″]<\/p>\n

Advanced Analytics<\/h5>\n

Produce reports detailing your CX drivers\u2019 relative impact on NPS + other metrics.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” border_width_left=”2px” border_color_left=”#6e47cf” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” text_font_size=”1.25rem” text_line_height=”1.56rem” header_2_font=”Raleway|700|||||||” header_2_text_align=”left” header_2_font_size=”1.25rem” header_2_line_height=”139%” header_5_font=”Raleway|700|||||||” header_5_text_color=”gcid-d1f08811-4d07-4e6a-98b2-fb085216e862″ header_5_font_size=”1.25rem” header_5_letter_spacing=”0.04em” header_5_line_height=”1.7rem” custom_padding=”|||20px|false|false” text_font_size_tablet=”18px” text_font_size_phone=”16px” text_line_height_tablet=”22px” text_line_height_phone=”22px” header_2_font_size_tablet=”1.25rem” header_2_font_size_phone=”1.25rem” header_2_font_size_last_edited=”on|phone” header_5_font_size_tablet=”20px” header_5_font_size_phone=”20px” header_5_font_size_last_edited=”on|phone” header_5_line_height_tablet=”25px” header_5_line_height_phone=”25px” header_5_line_height_last_edited=”on|phone” global_colors_info=”{%22gcid-d1f08811-4d07-4e6a-98b2-fb085216e862%22:%91%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22header_5_text_color%22,%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22header_5_text_color%22,%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22header_5_text_color%22,%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22header_5_text_color%22%93}”]<\/p>\n

Text Analytics Optimization<\/h5>\n

Collaborate with your managed services to implement your company\u2019s TA program.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.17.6″ _module_preset=”default” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|tablet” custom_padding=”0px|0px|0px|0px|false|false” global_colors_info=”{%22gcid-d1f08811-4d07-4e6a-98b2-fb085216e862%22:%91%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22header_5_text_color%22%93}”][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” border_width_left=”2px” border_color_left=”#6e47cf” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” text_font_size=”1.25rem” text_line_height=”1.56rem” header_2_font=”Raleway|700|||||||” header_2_text_align=”left” header_2_font_size=”1.25rem” header_2_line_height=”139%” header_5_font=”Raleway|700|||||||” header_5_text_color=”gcid-d1f08811-4d07-4e6a-98b2-fb085216e862″ header_5_font_size=”1.25rem” header_5_letter_spacing=”0.04em” header_5_line_height=”1.7rem” custom_padding=”0px|||20px|false|false” text_font_size_tablet=”18px” text_font_size_phone=”16px” text_font_size_last_edited=”on|phone” text_line_height_tablet=”22px” text_line_height_phone=”20px” text_line_height_last_edited=”on|tablet” header_2_font_size_tablet=”1.25rem” header_2_font_size_phone=”1.25rem” header_2_font_size_last_edited=”on|phone” header_5_font_size_tablet=”20px” header_5_font_size_phone=”20px” header_5_font_size_last_edited=”on|phone” header_5_line_height_tablet=”25px” header_5_line_height_phone=”25px” header_5_line_height_last_edited=”on|phone” global_colors_info=”{%22gcid-d1f08811-4d07-4e6a-98b2-fb085216e862%22:%91%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22header_5_text_color%22,%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22header_5_text_color%22,%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22header_5_text_color%22,%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22header_5_text_color%22%93}”]<\/p>\n

Program Optimization<\/h5>\n

Use stakeholders’ insights to redesign your dashboards and deliver actionable info.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” border_width_left=”2px” border_color_left=”#6e47cf” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” text_font_size=”1.25rem” text_line_height=”1.56rem” header_2_font=”Raleway|700|||||||” header_2_text_align=”left” header_2_font_size=”1.25rem” header_2_line_height=”139%” header_5_font=”Raleway|700|||||||” header_5_text_color=”gcid-d1f08811-4d07-4e6a-98b2-fb085216e862″ header_5_font_size=”1.25rem” header_5_letter_spacing=”0.04em” header_5_line_height=”1.7rem” custom_padding=”|||20px|false|false” text_font_size_tablet=”18px” text_font_size_phone=”16px” text_font_size_last_edited=”on|phone” text_line_height_tablet=”22px” text_line_height_phone=”20px” text_line_height_last_edited=”on|tablet” header_2_font_size_tablet=”1.25rem” header_2_font_size_phone=”1.25rem” header_2_font_size_last_edited=”on|phone” header_5_font_size_tablet=”20px” header_5_font_size_phone=”20px” header_5_font_size_last_edited=”on|phone” header_5_line_height_tablet=”25px” header_5_line_height_phone=”25px” header_5_line_height_last_edited=”on|phone” global_colors_info=”{%22gcid-d1f08811-4d07-4e6a-98b2-fb085216e862%22:%91%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22header_5_text_color%22,%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22header_5_text_color%22,%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22header_5_text_color%22,%22text_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22,%22header_5_text_color%22%93}”]<\/p>\n

Actionable Insights Workshop<\/h5>\n

Course correct small changes in your program and refresh established processes.<\/p>\n

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Insights and Reporting<\/h5>\n

Develop customized reports to provide key CX insights at scale on an ongoing basis.<\/p>\n

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Past success story<\/h3>\n

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Driving Value
\nThrough User
\nAcceptance
\nTesting (UAT)<\/p>\n

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In 2021, a Fortune 100 credit card company sent an annual customer experience survey across global markets in English and local languages, requiring several steps of review and approvals from local translators and legal teams. OGC Global streamlined the local review process, saving time and reducing errors by 85-90%.<\/b><\/p>\n

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CapabilitiesCustomer Experience Management (CEM)CEM is foundational for any customer experience (CX) program, but doing it well takes both rigor and vision. We offer services to help you mature your Voice of the Customer (VoC) program and drive customer experience growth. As a Medallia and Qualtrics Partner, we work with your existing CEM platform to improve […]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-30308","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ogcglobal.com\/wp-json\/wp\/v2\/pages\/30308","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ogcglobal.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ogcglobal.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ogcglobal.com\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/ogcglobal.com\/wp-json\/wp\/v2\/comments?post=30308"}],"version-history":[{"count":213,"href":"https:\/\/ogcglobal.com\/wp-json\/wp\/v2\/pages\/30308\/revisions"}],"predecessor-version":[{"id":34453,"href":"https:\/\/ogcglobal.com\/wp-json\/wp\/v2\/pages\/30308\/revisions\/34453"}],"wp:attachment":[{"href":"https:\/\/ogcglobal.com\/wp-json\/wp\/v2\/media?parent=30308"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}